Over this last Memorial day, A/C went out on one of our Sterlings. FOD was the closest and said they could check it quick. So when we got there, they said it was a loose wire to the compressor. Ok.....no problem. Fix the wire. They said since it was under warranty, they had to replace the whole compressor and clutch. Ok.....all one unit and we have it. Ok again....although we become suspicious of replacing a compressor because of a loose wire. They said if they held the wire a certain way, everything ran ok and cooled well. Ummm???
Well a day went by and they suddenly said the pressure was too high and we now needed a expansion valve. I said why?
They said the bunk was keeping the pressure too high. When I asked if the frontcab) was cooling, they said no. I then asked how they knew they needed a expansion valve if the front wasn't working. You guessed it...................dead silence.
I then proceeded to have Don Garrison from Bentz call them and explain the bunk had nothing to do with their repair until the front unit was working. Same thing I told them...imagine that?
By day three guess what? They said they couldn't figure out how to fix it. This dealership is a total joke. They ordered a expansion valve anyways, and then cross threaded it wrong trying to put it back on because they ordered the wrong one in the first place.
I wouldn't trust these people to fix a bicycle.
Also....never had a dealership specifically say, "we can't fix our own A/C unit". Unbelievable I thought.
It gets more fun.
After pulling it out and refusing to fix it, we then take it to Fort Worth Sterling. They tell me after looking at it that the orifice tube is damaged and FOD blew a bunch of metal and debris into the evaporator and clogged the expansion valve. Ordered all the parts from Twin Air to correct the screw up. At this point, told system was damaged and everything would be covered under the original warranty repair.
After ordering parts and usual Freightliner bs, another three days pass. Keep in mind that FOD is the first to ever work on this A/C unit.
And of course one more laugh.
When we pick it up, you guessed it, they want $1800. Plus.....the truck is full of grease. Had to send it out to get cleaned. Then they drop the bill to 1400 and say you need to file a "progressive damage claim" This came from their asst. service manager James. Of course I hadn't heard of this either so I made a few calls including one to Freightliner of Knoxville, and they haven't heard of it either. The guy bold face lied to us.
We paid the 1400 to get the truck out, but it has turned to legal action for the rest.
These kind of dealerships really ruin it for the decent ones.
And there are a few. Very few.
Sadly, this is probably the last time I do anything with a Freightliner product.
We bought several KW's this year and the service has been outstanding.
Sorry.....this got a little long, but sometimes you have to put the truth out there. There was no misunderstandings or anything of a sort. It was deception, bold face lies, and shoddy service.
Now to make the story a little longer, they (Fort Worth Sterling) did essentially replace everything and it is working great.
It is amazing how a loose wire turned into ALL of the A/C components and parts being replaced.
Probably should add, our M2 just blew a condensor last night. 2nd one this year. I think I will repair this one.
Well a day went by and they suddenly said the pressure was too high and we now needed a expansion valve. I said why?
They said the bunk was keeping the pressure too high. When I asked if the frontcab) was cooling, they said no. I then asked how they knew they needed a expansion valve if the front wasn't working. You guessed it...................dead silence.
I then proceeded to have Don Garrison from Bentz call them and explain the bunk had nothing to do with their repair until the front unit was working. Same thing I told them...imagine that?
By day three guess what? They said they couldn't figure out how to fix it. This dealership is a total joke. They ordered a expansion valve anyways, and then cross threaded it wrong trying to put it back on because they ordered the wrong one in the first place.
I wouldn't trust these people to fix a bicycle.
Also....never had a dealership specifically say, "we can't fix our own A/C unit". Unbelievable I thought.
It gets more fun.
After pulling it out and refusing to fix it, we then take it to Fort Worth Sterling. They tell me after looking at it that the orifice tube is damaged and FOD blew a bunch of metal and debris into the evaporator and clogged the expansion valve. Ordered all the parts from Twin Air to correct the screw up. At this point, told system was damaged and everything would be covered under the original warranty repair.
After ordering parts and usual Freightliner bs, another three days pass. Keep in mind that FOD is the first to ever work on this A/C unit.
And of course one more laugh.
When we pick it up, you guessed it, they want $1800. Plus.....the truck is full of grease. Had to send it out to get cleaned. Then they drop the bill to 1400 and say you need to file a "progressive damage claim" This came from their asst. service manager James. Of course I hadn't heard of this either so I made a few calls including one to Freightliner of Knoxville, and they haven't heard of it either. The guy bold face lied to us.
We paid the 1400 to get the truck out, but it has turned to legal action for the rest.
These kind of dealerships really ruin it for the decent ones.
And there are a few. Very few.
Sadly, this is probably the last time I do anything with a Freightliner product.
We bought several KW's this year and the service has been outstanding.
Sorry.....this got a little long, but sometimes you have to put the truth out there. There was no misunderstandings or anything of a sort. It was deception, bold face lies, and shoddy service.
Now to make the story a little longer, they (Fort Worth Sterling) did essentially replace everything and it is working great.
It is amazing how a loose wire turned into ALL of the A/C components and parts being replaced.
Probably should add, our M2 just blew a condensor last night. 2nd one this year. I think I will repair this one.
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