About Leaving FedEx Custom Critical

ATeam

Senior Member
Retired Expediter
I posted a few minutes ago in the FedEx Custom Critical forum that Diane and I have left that carrier for another (Landstar Express America).

The post was the post and I thought little more about it as we prepare to enjoy a quiet weekend. But with questions already coming to us by phone and e-mail, it is evident that many eyes are on us. That being the case, it is important to share the following:

1. While Diane and I believe this to be a good move FOR US, we have nothing to say about our new carrier. We have not even been to orientation yet. If you want to know more about any carrier, talk to recruiters and talk to contractors who have experience with the company.

2. If you are thinking about leaving FedEx Custom Critical, do not breathe a word of it to anyone unless you are prepared to be terminated without notice.

Regular readers know that Diane and I have been making our intentions known here on EO and on my blog for a while now. We also told people at the office. Additionally, we signed a release that allows our new carrier to contact FedEx Custom Critical and obtain our contact dates, driving record and other such info. While we planned to leave, it also made sense to haul freight and make money while the paperwork cleared.

Seventeen hours before we would have given our official notice on Thursday, FedEx Custom Critical called on Wednesday (06/22/11) to give us theirs. I learned then that when FedEx Custom Critical gives its 10 day notice of their intent to terminate the lease agreement, the call comes without warning and no reason or explanation is provided. You are simply told that your lease agreement will be terminated as of a certain date. You are then told that a letter with instructions is being sent to your home.

In our case, the call was well timed since it gave us a one day jump start on our move from one carrier to another. As we were driving into the Qualcomm shop to have the FedEx equipment removed, our new carrier called with the final detail we were waiting for before serving notice ourselves.

We went next to the drug test clinic and then to a truck stop for the DOT inspection. Already having our paperwork in, and getting this stuff quickly done, we were approved on Friday and able to get into orientation this coming Monday. On the way to the orientation location, we made a stop to have the FDCC-required speed limiter removed.

That's our story. Your story might be totally different if FDCC gets wind that you are thinking about leaving. If you are, be very, very careful about what you say and who you say it too. It may be best to keep it to yourself for as long as you possibly can.

I would not post this at all if people were not contacting us like they are. We had no idea that so many were so seriously interested in other opportunities.

Diane and I are not recruiting anybody for any carrier or encouraging anyone to leave FDCC. This is just a friendly word to the wise. It is a big deal to change carriers. If and when you do, you want it to be on your terms, not theirs.
 
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davekc

Senior Moderator
Staff member
Fleet Owner
I guess throwing you out the door early wasn't one of those purple promises. You are right though, there are quite a few on the hunt for a better gig. Have received several emails again this week on just the subject.
 

xmudman

Veteran Expediter
Owner/Operator
Mazel Tov, Phil and Diane, and good luck!

So the Fed gave you 10 day's notice? Well, they wouldn't have given you a pizza run after that, so thank God you were ready to go! Just the same, I will leave you with a thoroughly fractured Irish proverb:

"may ye be at Landstar a half hour before the Fed knows you're dead" :D
 

MayfieldExp

Seasoned Expediter
Phil

I guess you now understand what Davekc and my step Dad has been telling people. At Fedex your just a truck number and they could care less about their O/O. After seeing what they did to my step Dad it makes me sick to see all the Roberts and Fedex pictures hanging on the walls at their office. My step Dad stood up to them about their FSC program and they found any reason to get rid of him. So my mom pulled all the trucks and had my step Dad move them to Panther.

Also make sure you have them sign for the C-link, as they tried to mess my mom over on some money at the end over the c-links.

Mark
 

Monty

Expert Expediter
Welcome to LEA .... hope you find a comfortable niche.

Do not be hesitant to make a vist to every agent you pass by, to say hi and introduce yourself.

If you have made it through the sign on process, yer halfway home already!

Landstar is the biggest pain in the butt to sign on with, but once you receive the invite to orientation, there will be no further surprises.

If you have any questions about them, feel free to pm me.
 

Brisco

Expert Expediter
My opinion, of which probably doesn't matter to Phil right now, is that what FedEx just pulled is ludicrous to Phils reputation.

Proves right here that FedEx monitors these boards, and monitors their contractors activities at all times, even when it comes to what they're planning to do on their "own time".

One of 2 things happened. First being that someone at FedEx didn't like Phils opinions about recent changes at FedEx that he'd been airing on publicly viewed internet sources and decided it could be slightly detrimental to FedEx's reputation. Or second, Yes, they are slowly phasing out all the high priced Contractors to cut costs and the minute the "inquiry" from LandStar came across the drivers relations desk, the paperwork started right then and there to terminate their contract.

Now, what if Phil had not been offered a contract at LandStar and needed to keep a stream of revenue coming in to support himself and quite possibly had to park his truck and join the unemployment line because of what FedEx just pulled???

Phil had always been one of FedEx's biggest "Corporate Cheerleaders", one of the biggest Ash Kissers there at FedEx, and for FedEx to pull this on one of their most dedicated and loyal "Contractors" is again, Ridiculous.

This is a loss to FedEx, not Phil. But, I do have to wonder why "Landstar"?? As an outsider that understands the business, and the services most of the major corps offer, Phil choosing Landstar over 2 of the bigger players makes me wonder if changes are fixing to come about with Landstar that no one knows about yet. Or none of the other Carriers have any idea are about to come about either. (One or two MAJOR customers of a certain carrier switching carrier services???)

Something to think about.......................
 

jaminjim

Veteran Expediter
Reminds me of the comics "you can't quit your fired". They knew he was leaving, why not just let it go thru it's normal 2 week notice and say good-bye?
 

Turtle

Administrator
Staff member
Retired Expediter
That would be fine if the person leaving in 2 weeks harbored no ill will towards the company they are leaving. But if they do, then they have abundant opportunities to do some damage.
 

jaminjim

Veteran Expediter
That would be fine if the person leaving in 2 weeks harbored no ill will towards the company they are leaving. But if they do, then they have abundant opportunities to do some damage.

Completely true, and they would have no way of knowing someone's intentions.
 

ATeam

Senior Member
Retired Expediter
Phil

I guess you now understand what Davekc and my step Dad has been telling people. At Fedex your just a truck number and they could care less about their O/O.

This is not news to anyone who researches the company even a little bit. Diane and I knew we would be more of a number than a name when we joined the company eight years ago. That was one of the appealing things, that everyone was treated as a number.

We did not want to join a company where people played favorites. We thought it was a good thing that trucks were dispatched by number and not by name under a dispatch system that was thereby fair.

We stayed for eight years, made a lot of money (our other reason for joining) and hold no resentments. The company changed so we changed too. Simple as that.
 

OntarioVanMan

Retired Expediter
Owner/Operator
This is not news to anyone who researches the company even a little bit. Diane and I knew we would be more of a number than a name when we joined the company eight years ago. That was one of the appealing things, that everyone was treated as a number.

We did not want to join a company where people played favorites. We thought it was a good thing that trucks were dispatched by number and not by name under a dispatch system that was thereby fair.

We stayed for eight years, made a lot of money (our other reason for joining) and hold no resentments. The company changed so we changed too. Simple as that.

Phil..That is exactly what prompted me to leave E-1...The "Fit" did not work anymore....they may FIT others but not me anymore....

I know the stress up to the point that you guys actually made the decision...and now the deal is done...

Good Luck at LEA....
 

ATeam

Senior Member
Retired Expediter
That would be fine if the person leaving in 2 weeks harbored no ill will towards the company they are leaving. But if they do, then they have abundant opportunities to do some damage.

That is exactly right and the company has been badly burned before by contractors who joined a new company with the fierce intention to hurt their former company.

Diane and I have seen it happen several times where Fedex Custom Critical contractors leave, fuming with anger and motivated by rage. They energetically try to enroll other people in their bad feelings toward the company. Some go so far as to present their years-high stack of bills of ladings to their new carrier in an attempt to hurt their old carrier.

That is not Diane and me. We provided outstanding customer service to the very end, were professional as always when dealing with customers and understood that FDCC's customers are FDCC's customers. Our carrier's customers were served with the same confidentiality and integrity on our last load as they were on our first.

It happened one time that someone (not Mayfield) who left FedEx Custom Critical, and was negatively motivated as described above, called us and worked hard to bring us over to the "better" company. I was polite but told him to never contact us again.

At the end, Diane and I grew disenchanted with our former carrier of choice as that carrier made changes that hurt us financially and saddened us emotionally. But we continue to be adults and professional. There are healthier and more productive things to do than play kindergarten games about who likes who and who should play in whose sandbox. We are not ones to nurse a grudge or down a carrier after leaving because our feathers got ruffled while there.

We were frustrated and I was outspoken at FedEx Custom Critical, but now that we are gone, that is gone too. The storm is over and the sun shines once again.
 
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Jefferson3000

Expert Expediter
But, I do have to wonder why "Landstar"?? As an outsider that understands the business, and the services most of the major corps offer, Phil choosing Landstar over 2 of the bigger players.......

Besides Panther, who? Landstar is a huge player, but they keep a lower profile. Their requirement levels are high for contractors, as well as partners. They could probably add more trucks, but most likely won't. Landstar is not a "nanny state" kind of operation, so I doubt you'll see a huge influx off this board just from some recruiting push.

A lot of expedited freight moves on the "carrier group" side as well, eg. Inway, Ranger, Logistics, etc. Landstar now owns NLM, rebranded as Landstar Supply Chain Services.
 

geo

Veteran Expediter
Charter Member
Retired Expediter
US Navy
i left fedexcc after 11 year's when fedex bought out roberts
express they change a great company into a so so company
here at ceva each station is run by it's self
we have a well run station, and they know what each driver will do and not do , so there are not many turn downs on loads, been here at ceva for 8 year's running local is harder than running over the road
but being home every night is nice to so far been out of town 10 day's
almost 22,000 miles on my new sprinter and all local miles
also selling sprinter vans on side for something else to do
 

osumike33

Seasoned Expediter
We stayed for eight years, made a lot of money (our other reason for joining) and hold no resentments. The company changed so we changed too. Simple as that.

Phil, don't know you, but this is a very classy statement so wanted to wish you the best at Landstar....more times than not, that's the way it is, no good guy, no bad guy, things just change and it's time to move on.
 
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