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In posts here in the Open Forum and on my blog, and in conversations with company personnel, I have been saying that Diane and I are leaving FedEx Custom Critical. The deed is done. On Monday, we will attend orientation at our new carrier, Landstar Express America. Dreamer, this is my last...

Offer comes in this morning. Reefer load with marginal pay. Run info indicates TVAL tape but it is for freight that does not normally require TVAL service. Call to dispatch reveals that a data logger tape is requested for this non-TVAL load but there is no extra pay to provide the tape. Message...

Speaking of a May 20 event, a former FDCC employee said this in another online forum: "I was able to attend the FY12 Kickoff for FedEx Custom Critical this past Friday night and was able to see a lot of the people I used to work with there and also got to chat with the CEO for a few minutes...

While I am no longer actively researching the changes at FedEx Custom Critical, people continue to supply me with information. I post it because I believe it is important for contractors to know. But I would not feel offended in the least if others posted directly what they know. Anyway, about...

Just curious. If you have had a rear door sensor installed when your new data logger was installed (TVAL trucks), have you had any alarms? We had our first one yesterday. "WARNING THE REAR DOORS HAVE BEEN OPENED! PLEASE DETERMINE THE CAUSE AND NOTIFY DISPATCH." Our response: While we have had...

West Coast runs have been discussed recently in the FedEx Custom Critical forum with some contractors saying the freight has slowed in western states and that they are avoiding the area for that reason. I have responded with our truck history saying the west has been good for Diane and me and we...

A local TV station did a piece on FedEx Custom Critcial on April 22. It can be seen online. Click here to view. The piece on FDCC starts seven minutes, 30 seconds into the video. Your comments?

Diane and I delivered a load in Ontario Tuesday morning and got a load back to the U.S. the same day. As we drove toward the border, dispatch sent word that we could not cross because a problem was found in the paperwork, and that the broker that needed to straighten it out would not be in until...

I received an e-mail from a contractor today that raises more questions than satisfactory answers. I'm wondering what experience, if any, others have had with shippers who insist on putting security tape on your truck door after the load is on the truck? The security tape is exactly that...

In another thread, TeamCaffee quoted Jason (Frederick, I presume) saying the Qualcomm cost issue "Has been heard loud and clear!" While that is good to know, we have yet to see a change in the cost, except the increase from $30 a week to $35 that came with the new units. Contractors have...

Have you seen it too? 1. The repeat load offers that we complained about a while ago seem to have stopped. Now we see an offer once and if it is declined, we don't see it again unless the pay is bumped. 2. The new crop of dispatchers that were brought in several months ago seem to have hung...

I am surprised that the promoters of the new Qualcomm/EOBR systems have not yet mentioned the news yet that came in the November 5 Fleet Bulletin about viewing, saving and printing your hours of service history. I raised the issue here on February 10 and here on February 14. It got a lot of...

We have all seen the complaints here about the large number of low-paying loads being offered out to trucks, with most people claiming they turn them down. I want to step a bit behind the offers and ask, where do they come from and why are they offered? Diane and I are laid over at home today...

The concluding phone call happened a few hours ago and I remain not just surprised but shocked by the positive and unexpectedly strong support Diane and I received from dispatch yesterday and today. A courier was in our truck from Monday morning through late Tuesday afternoon. The freight was...

Am I blind or have one or more topics been removed from this FedEx Custom Critical forum without notice or explanation? I have looked carefully but have been unable to find the lengthy thread in which numerous contractors and drivers complained bitterly and very specifically about load offers...

After seven years in the business this month, and with changes made at our carrier (not all for the better), Diane and I have taken a couple days off to take a deep and careful look at what we are doing, why and how. We have considered everything from staying put to changing carriers to selling...

I was talking by phone to long-time dispatcher and agent Debbie Lee a couple days ago and she said she is retiring at the end of June. She put 20 years into the company and it is time to move on, she said. I know a lot of contractors who have more energy on Debbie Lee than they have on other...

In another thread TeamCaffee said, "Roll with it or spend your time being frustrated over something you do not have to power to change." She is not wrong, but I want to urge contractors to not sell themselves short when it comes to understanding the power you have. It is an important belief...

In another thread, Special K said, I grumbled yesterday to the company (phone call and e-mail to appropriate people) and concluded (1) that I am whistling in the wind, and (2) the IT capabilities of the company may be impressive but they are also bound by specific priorities and staffing...

This is too interesting to keep to myself. I happened upon it today while doing random surfing. I presume it is OK to share since a FedEx guy is doing the demo. The videos get geeky in places but are interesting just the same. Check it out